Kesari Select Case Study | Travel Platform

Overview

Custom travel from inquiry to post-trip feedback

Kesari Tours Pvt. Ltd, established in 1984, pioneered custom travel in India and expanded globally across the Gulf, Europe, and Russia. Rising demand made sales and operations complex with traditional methods.

Shine developed TAP (Travel Automation Platform) — a comprehensive solution managing the entire customer journey from inquiry, package suggestions, quotations, and bookings to payments, communication, and post-trip feedback.

+80% Workflow Efficiency
+95% Sales & Ops Productivity
+75% Customer Response
ERP Integrated Operations

The Challenge

Kesari needed to manage the entire customer journey with multiple stakeholders — scattered leads, manual processes, and growing expectations for instant digital experiences.

Scattered leads

Sales leads were spread across channels with no unified management.

Manual customer journey

Inquiries, quotations, bookings, and payments relied on time-consuming manual steps.

Complex operations

Domestic and international operations needed separate, organized workflows.

Legacy ERP limitations

Existing systems needed revamp for modern design and upgraded features.

The Solution

What Shine Built

Shine built TAP with a marketing website for Kesari Tours Pvt. Ltd, integrated ERP, CRM for lead management, and modules covering the full travel lifecycle.

Dynamic marketing website

Revamped branding and UX showcasing packages, offers, and custom travel options.

Integrated ERP

Automates operations and sales — managing leads and supporting purchased services.

CRM lead management

Organizes and prioritizes domestic and international leads for faster team response.

Full journey modules

Inquiries, quotations, bookings, payments, communication, and feedback in one platform.

Third-party integrations

PayU payments, TravClan instant quotations, and Pinnacle chatbot.

Business Impact

Measurable Results

Post-launch performance — four metrics tracked across engagement, efficiency, and business outcomes.

+80%

Workflow efficiency

Streamlined operations for support teams

+95%

Team Productivity

Sales and operations efficiency gain

+75%

Response Time

Faster customer replies

+50%

System efficiency

Optimized infrastructure after deduplication

Why Shine

Why Shine Infosoft Was Chosen

Beyond the build — Kesari Tours Pvt. Ltd needed a partner with domain depth, product discipline, and commitment after launch.

Travel Domain Expertise
ERP Integration
Continuous Support
AWS Deployment

Tech Stack

Technologies Utilized

Production stack behind the platform.

React.js

Front End

Laravel

Back End

Node.js

Front End

MongoDB

Database

FAQ

Frequently Asked Questions

Common questions about the Kesari Tours Pvt. Ltd build, outcomes, and how Shine approaches travel platforms.

What is TAP?

Travel Automation Platform — manages the full Kesari customer journey from inquiry and package selection through booking, payment, and post-trip feedback.

What technologies were used?

Shine built the platform with React.js, Laravel, Node.js, MongoDB.

How did productivity improve?

+80% workflow efficiency, +95% team productivity, and +75% faster customer response times.

What modules are included?

Inquiries, quotations, bookings, payments, communication, feedback, agent roles, and customer travel/visa search.

Can Shine build similar travel ERP platforms?

Yes. Shine builds travel automation, tour operator ERPs, and marketing websites with L2/L3 ongoing support. Book a free consultation to explore a similar solution for your business.

Kesari Tours Pvt. Ltd